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Customer Service

Shipping & Delivery
Your item will be carefully packed and shipped within 1 business day after payment is received from our Brisbane, QLD warehouse. Most items will be posted out the same day if payment is received before before 1pm. Buyer is responsible for providing correct delivery address and the contact number. Please be sure your Account and PayPal contain your actual shipping address before payment.NO International shipping outside Australia. All orders will be shipped via Australia Registered Post, FastWay or other couriers. Estimated shipping time 2 to 7 business days. Insurance for full purchase price included with purchase. Tracking number will be uploaded to your Account.
Privacy & Security
Your security and privacy are our priority, and we have taken every measure to ensure that all your transactions on our website are safe and secure.All your account and checkout information is transmitted over a secure connection. Our server is secured with SSL certificate, this means that when you are using our website, you can be sure you’re only communicating with us and nobody else.
Returns & Replacements
We hope you will enjoy your purchase! But If for any reason you are not pleased with the purchase, please contact us through email within 14 days of receiving the item, and If required, return the item to us in the original packaging and with all tags attached. All returns must have prior authorization via email, and all items are eligible for return within 30 days of delivered date. Refund of purchase price will be refunded by the same method as the payment was made. Buyers have to pay return shipping cost. If your item is faulty we will give you a full refund or replacement, including postage and packaging.We will not accept any returns for merchandise that have been used or laundered. Merchandise return must be in there original condition and packaged.
Payment, Pricing & Promotions
We accept: PayPal (Website checkout), Bank direct deposit, Visa/MasterCard by Phone. You can pay by your Debit Bank Card or Visa, MasterCard, Discover, or American Express card using secure PayPal gateway for the safest online shopping experience.ALL PRICES ARE GST INCLUDED! No Hidden Charges! Tax invoice will be issued for Tax purpose.Bank transfer takes about 1-3 working days. Please don't forget to put your name or invoice number as a reference when you pay by bank deposit.Please pay within 3 days of ordering.